Terms of service

Welcome to Shobah. These Terms & Conditions govern your use of our website, services, and purchases. By accessing our website or placing an order, you agree to these terms.

1. Agreement to Terms

By accessing or using the Shobah website and services, you agree to be bound by these Terms & Conditions.

  • Acceptance: Your use of our website or services constitutes acceptance of these terms.

  • Updates: We may update or modify these terms from time to time. Changes will become effective when posted on our website.

  • Age Requirement: By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable law. If you are under 18, please use our website with the involvement and consent of a parent or legal guardian.

2. Use of Our Website

You agree to use the Shobah website only for lawful purposes and in a manner that does not interfere with our services or the rights of others.

  • Account Information: You are responsible for providing accurate and up-to-date information when placing an order or creating an account.

  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login information.

  • Prohibited Activities: You may not use our website for unlawful activities, fraudulent transactions, unauthorized access, or any activity that may harm our website, business, or customers.

  • Content Ownership: All website content, including our logo, brand name, product images, descriptions, graphics, text, and other materials, belongs to Shobah or its respective content providers and may not be copied or used without permission.

3. Products, Orders & Payments

We aim to provide accurate information about our products, pricing, and availability. However, minor variations may occur.

  • Product Information: Product images and descriptions are provided for informational purposes. Actual product color, packaging, or appearance may vary slightly depending on lighting, display settings, or manufacturer updates.

  • Pricing: All prices are displayed in Bangladeshi Taka (BDT) unless otherwise stated.

  • Product Availability: Products are subject to availability and may become unavailable without prior notice.

  • Order Confirmation: Placing an order does not guarantee acceptance. An order is considered confirmed once Shobah has accepted and processed it.

  • Payment: Payment must be completed using the payment options available at checkout, unless Cash on Delivery is offered for your order.

  • Order Cancellation: We reserve the right to cancel or decline an order in situations including product unavailability, pricing or listing errors, suspected fraudulent activity, or other circumstances requiring cancellation.

  • Incorrect Information: If incorrect contact, shipping, or payment information is provided, delivery may be delayed or the order may be cancelled.

4. Shipping & Delivery

We work to process and deliver orders as efficiently as possible.

  • Delivery Estimates: Estimated delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

  • Shipping Costs: Applicable delivery or shipping charges will be communicated at checkout or before order confirmation.

  • Delivery Information: Customers are responsible for providing accurate delivery information, including name, phone number, and address.

  • Delivery Delays: Shobah is not responsible for delays caused by courier services, natural events, strikes, incorrect customer information, or other circumstances beyond our reasonable control.

  • Failed Delivery: Additional delivery charges or other arrangements may apply if an order cannot be delivered due to incorrect information, an unavailable recipient, or repeated failed delivery attempts.

5. Returns, Refunds & Exchanges

Our returns and refunds are governed by our Return & Cancellation Policy.

By placing an order with Shobah, you acknowledge that you have reviewed and agreed to the applicable return and cancellation terms.

For eligible returns, customers must follow the return instructions provided by our customer service team.

6. Beauty Product Disclaimer

Shobah offers beauty and personal-care products intended for general cosmetic and personal-care use.

  • Products should be used according to the manufacturer's instructions and applicable product guidance.

  • Customers should check product instructions, ingredients, warnings, and usage information before use where applicable.

  • Shobah does not guarantee that every product will produce the same results for every individual.

  • If you experience irritation, discomfort, or an unexpected reaction, discontinue use and seek appropriate professional advice.

  • Shobah does not provide medical diagnosis, treatment, or professional medical advice through its website or product descriptions.

7. Intellectual Property

All intellectual property displayed on the Shobah website, including but not limited to the Shobah name, logo, product photography, graphics, written content, website design, and marketing materials, is owned by or licensed to Shobah unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially use our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Shobah will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

  • Website Availability: We do not guarantee that our website will always be available, uninterrupted, or free from technical issues.

  • Product Use: Customers are responsible for using products according to the provided instructions and applicable warnings.

  • Maximum Liability: To the extent permitted by law, Shobah's liability relating to a specific purchase will be limited to the amount actually paid for that purchase.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

9. Privacy

Your privacy is important to us. Information collected through our website may be used to process orders, provide customer support, communicate with you, and improve our services.

By using our website, you acknowledge that your information may be collected and processed in accordance with our Privacy Policy.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any disputes relating to these terms or your use of our services shall be subject to the applicable courts and legal procedures of Bangladesh.

11. Changes to These Terms

Shobah reserves the right to update these Terms & Conditions when necessary.

Any updated version will be posted on our website with the revised effective date where applicable. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Shobah
Beauty, thoughtfully curated.