Refund policy

At Shobah, we want you to feel confident with every purchase. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can make it right.

1. Return Eligibility

We accept eligible return requests within 48 hours of delivery.

To be eligible for a return:

  1. Return Window: Return requests must be made within 48 hours of delivery.

  2. Condition: Items must be unused, unworn, and in their original condition and packaging.

  3. Proof of Purchase: Your order number, receipt, or order confirmation is required.

  4. Product Condition: Products must be returned with all original packaging, accessories, and included items.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Step 1: Contact our customer service team through Facebook or phone.

  2. Step 2: Provide your order number and the reason for your return.

  3. Step 3: If applicable, provide clear photos or videos of the product and packaging.

  4. Step 4: Wait for our team to review and confirm your return request.

  5. Step 5: Follow the return instructions provided by our customer service team.

Please do not send an item back before receiving confirmation from Shobah.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

  • Processing Time: Approved refunds are processed within 5–7 business days.

  • Refund Method: Refunds will be issued through the applicable original payment method or another method agreed upon with the customer.

  • Shipping Costs: Original delivery charges are generally non-refundable unless the return is due to an error on our part.

  • Inspection: Refunds are subject to the product meeting our return conditions.

4. Order Cancellation

Orders may be cancelled under the following conditions:

  • Before Shipment: You may request cancellation before your order is shipped.

  • After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may contact us to determine whether it qualifies for a return.

  • Cash on Delivery Orders: Cancellation requests should be made as early as possible before shipment.

Cancellation requests are not guaranteed once an order has entered the shipping process.

5. Non-Returnable Items

For hygiene and safety reasons, certain beauty and personal-care products may not be eligible for return once opened or used.

Non-returnable items may include:

  • Used or opened beauty and personal-care products

  • Products showing signs of use or damage caused after delivery

  • Items returned without their original packaging

  • Items marked as Final Sale or Non-Returnable

  • Gift cards or other non-returnable items, where applicable

For hygiene reasons, we strongly recommend checking your order before opening or using the product.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

  1. Report Within: Please contact us within 24 hours of delivery.

  2. Documentation: Provide your order number along with clear photos or videos showing the issue and packaging.

  3. Review: Our team will review the information and determine the appropriate resolution.

  4. Resolution: Depending on the situation, we may offer a replacement, exchange, or refund.

If the issue is confirmed to be our error, Shobah will cover the applicable return or replacement shipping costs.

7. Contact Us

If you have any questions about our return, refund, or cancellation policy, please contact us:

Shobah
Beauty, thoughtfully curated.